FAQs and Policies
1.) How can I contact customer service?
Email us! email@example.com
2.) How can I keep in touch to learn about sales and new arrivals?
3.) Will you hold items?
We are sorry but we can't hold items. It's first come, first serve. But be sure to check back for new items added and old favorites restocked.
4.) Is this junior's plus size or misses plus size?
Vintage items vary. Please always check measurements. Our house line is misses. They fit true to size. If any product varies in sizing, we will make a note in the description. See our size chart for further clarification:
5) What is your shipping/return policy?
We currently offer flat rate shipping. We ship internationally to most countries. If you are having trouble checking out due to your shipping address, please contact us and we will happily assist.
We are a very small independent company. We will always ship as quickly as possibly, but please be patient. It may take up to 2 weeks for your item to ship.
It may take a couple of days to receive a response to any inquiries. As always, we appreciate your patience and your business!
In store purchases:
We are unable to accept returns on in-store purchases. We offer a fitting room for you to try on items prior to purchasing. We will review any extenuating circumstances on a case by case basis.
Please note that we are a very small business and aren't able to accommodate every return request. You may return most new, unopened items with tags within 10 days of receiving the item for store credit. Discounted items and sample sale items are always final sale. Cash refunds are not available. Shipping is non-refundable unless there was a shipping error on our part (e.g., you received an incorrect item, etc.) If you received a defective item, please contact us within 5 days of receipt. Waiting longer than 5 days may result in a refund being unavailable, as we can not prove the defect was not caused by wear.
Please feel free to email us with any questions prior to ordering, as we are always happy to provide more information on items. We want to make sure you are happy with your purchase!
You should expect to receive any owed refund credit within two weeks upon our receipt of your return. This time period includes the transit time for us to receive your return from the shipping carrier (5 to 10 business days) and the time it takes us to process your return once we receive it (3 to 5 business days.) International refunds may take longer.
If you need to return an item, simply email us at firstname.lastname@example.org to request a return authorization.