FAQs

1.) How can I contact customer service?

Email us! info@proudmaryfashion.com

2.) How can I keep in touch to learn about sales and new arrivals?

Check us out on instagram @proudmaryfashion and facebook, and don't forget to sign up for our newsletter!

3.) Will you hold items?

We can't hold items. It's first-come, first-served. But be sure to check back for new items added and old favorites restocked.

4.) Is this junior's plus size or misses' plus size?

Vintage items vary. Please always check measurements on our listings for the most accurate sizing info. Our house line is women's. They fit true to size. If any product varies in sizing, we will note it in the description. See our size chart for further clarification:

5) What is your curbside pickup policy?

Pickup orders must be picked up within 1 week of ordering. Our pickup hours are Weds - Friday from 12:30 pm - 5:30 pm and Saturday from 12:30pm - 4:30 pm. 

Orders that haven't been picked up within 2 weeks or have had pickup arrangements confirmed are subject to forfeiture without refund.

As a small business, we aren't able to store orders, nor are we able to keep a large reserve for abandoned orders.

Please be aware that failure to pick up within 2 weeks means you may receive an order cancellation without a refund.

6) What is your shipping/return policy?

Shipping

We currently offer flat rate shipping. We ship internationally to most countries. If you are having trouble checking out due to your shipping address, please contact us and we will happily assist.

We are a very small independent company. We will always ship as quickly as possible, but please be patient. It may take up to 2 weeks for your item to ship.

Curbside pickup is available for some items for local LA pickup. Please note that items fulfilled by our fulfillment center are not available for pickup.

It may take a couple of days to receive a response to any inquiries. As always, we appreciate your patience and your business! 

Return Policy

In-store purchases: 

We are unable to accept returns on in-store purchases. We offer a fitting room for you to try on items prior to purchasing. 

Online purchases:

Please note that we are a very small business and aren't able to accommodate every return request. Please note that sale items and Vintage pieces are Final Sale and not eligible for returns or exchanges.

You may return most new, unopened items with tags within 10 days of receiving the item for store credit. Discounted items and sample sale items are always final sale. Cash refunds are not available. Shipping is non-refundable unless there was a shipping error on our part (e.g., you received an incorrect item from what was ordered, etc). If you received a defective item, please contact us within 5 days of receipt. Waiting longer than 5 days will result in refund forfeiture on your part, as we can not prove the defect was not caused by wear.

Please feel free to email us with any questions before ordering, as we are always happy to provide more information and answer questions on items before purchase. We want to make sure you are happy with your purchase! 

You should expect to receive any owed refund credit within two weeks upon our receipt of your return. This time period includes the transit time for us to receive your return from the shipping carrier (5 to 10 business days) and the time it takes us to process your return once we receive it (3 to 5 business days). International refunds may take longer.

If you need to return an item, simply email us at info@proudmaryfashion.com to request a return authorization. Items returned without authorization may not be processed or sent back.

7) Do you accept consignment or buy/sell/trade?

We are not a consignment store. We do not buy from the public. If you have vintage or indie-branded clothing in like-new condition, we are willing to take a look. Please email or DM us photos. We do not do any walk-in buys as we are not a consignment store and generally do not have buying hours or budget. 

Note that we never buy fast fashion from the public. 

We do not ever carry:

• Shein
• Forever 21
• Bloomchic
• Pretty Little Thing
• Fashion Nova

Items we will consider on a case-by-case basis:

• Selkie
• Fashion Brand Company
• Big Bud Press
• Tamara Malas
• Tyler McGillivary
• Nor White Nor Black
• Vintage (Y2K and older in modern sizes 16 and up)
• Indie designers and small makers